Harmony Training Application
Design a learning platform for Clinician Database, iHarmony for HealthCare Alternative Systems ERP project
Use easily available tools to create a 'good enough' budget friendly digital training app.
Project Summary
While working as a SQL Data Analyst for an ERP project, I was tasked to produce a digital training manual to train the Clinicians and staff.
My Role
Define | Develop | Deliver
Goals
- Introduce sequential and fast indexing to common issues
- Reduce user frustration and errors
- Reduce customer frustration
- Create a more useable experience
Outcomes
- Produce a consistent intake experience for all patients
- Eliminated the ability to make errors in the task flows to 5%
Tools & Methods
- Adobe Photoshop
- Howies Screen Capture software
- Create a more useable experience
Getting Started
I began the project with stakeholder interviews to learn about the product, users, and the tasks of users.
- Reduce user frustration and errors
- Reduce customer frustration
- Create a more useable experience
